Material Handler Specialist

About the role

The Material Handler Specialist ensures the smooth, accurate, and timely movement of air freight for DSV's customers. Working within agreed service standards and Singapore customs regulations, you will act as a key liaison between customers, vendors, and internal DSV teams.

Key responsibilities

• Coordinate the movement of air freight to and from designated locations, meeting service standards and KPI timelines.
• Handle all customer and vendor communications, as well as internal shipment coordination.
• Provide proactive exception management, follow‑up, and problem resolution for service quality deviations.
• Generate invoices, verify cost accruals, and ensure accurate billing for shipment‑related charges.
• Create and manage air export documentation and ensure compliance with Singapore customs regulations.
• Participate in ad‑hoc projects aimed at business process improvement.
• Maintain timely email and document processing with customers and external partners.
• Support a positive, collaborative working environment that enhances customer satisfaction.

Required profile

• Ability to multitask and work well under pressure.
• Effective professional communication skills in written and spoken English.
• Strong attention to detail, accuracy, and organizational abilities.
• Decision‑making and problem‑solving capabilities.
• Team‑oriented mindset with good time‑management skills.
• Minimum Nitec qualification; no prior air‑freight experience required for entry‑level roles.

Required skills

• Basic Windows PC proficiency.
• Microsoft Word.
• Microsoft Excel.

What we offer

• A supportive and inclusive workplace culture.
• Opportunities for growth within a global logistics leader.