Quality Assurance Specialist

About the role

We are seeking a detail‑oriented Quality Assurance Specialist to drive quality compliance, operational excellence, and continuous improvement across our warehouse and logistics operations. You will partner closely with operations teams and other stakeholders to ensure processes meet internal standards, customer expectations, and regulatory requirements.

Key responsibilities

• Maintain and support the Quality Management System (QMS), including SOPs, work instructions, and quality documentation.
• Investigate and manage quality incidents, deviations, non‑conformances, and customer complaints.
• Conduct root cause analysis, 8D investigations, and implement CAPA to resolve recurring issues.
• Perform regular quality checks, process audits, Gemba walks, and operational assessments.
• Support preparation and coordination of internal, external, customer, and regulatory audits.
• Ensure quality records are accurate, complete, and properly maintained.
• Assist with review and implementation of process changes and continuous‑improvement initiatives.
• Identify quality trends and recommend improvements to enhance efficiency and compliance.
• Deliver quality‑related training and promote a strong quality culture.

Required profile

• Diploma or degree in Quality Management, Engineering, Logistics & Supply Chain, or a related field.
• Relevant experience in a Quality Assurance, Quality Compliance, or Quality Control role.
• Experience in warehouse operations, 3PL, contract logistics, manufacturing, medical devices, or other regulated industries is advantageous.
• Good communication and stakeholder‑management skills.

Required skills

• Knowledge of QMS and quality documentation.
• Experience with audit processes, CAPA, 8D, and root‑cause analysis.
• Familiarity with ISO 13485, GDPMDS, GxP, or similar regulatory standards.