Assistant Manager, Learning & Quality Assurance

About the role

Pullman Singapore Hill Street, a 350-room hotel by Accor, is looking for a proactive Assistant Manager, Learning & Quality Assurance. You will drive the implementation of Leading Quality Assurance (LQA) standards while supporting the hotel's Learning & Development initiatives, working closely with Heads of Department to strengthen service standards, build staff capabilities and champion continuous learning.

Key responsibilities

• Coordinate and implement Learning & Development programmes, including onboarding, orientation, service training and leadership development.
• Drive the implementation and monitoring of LQA and hotel service standards across all departments.
• Conduct quality checks and service observations, identify performance gaps and work with Heads of Department on corrective action plans.
• Partner with departmental trainers to reinforce service standards through coaching, training and on-the-job guidance.
• Coordinate LQA assessment preparations, monitor departmental readiness and track progress against improvement plans.
• Analyze guest feedback, quality assessment findings and training effectiveness to identify improvements.
• Maintain training records, reports, learning materials and quality assurance documentation.
• Promote a strong service culture and support team engagement and People & Culture projects as required.

Required profile

• Diploma or degree in Human Resources, Hospitality Management, Learning & Development or a related discipline.
• Preferably 3-5 years of experience in Learning & Development, Quality Assurance, Service Excellence or hotel operations.
• Knowledge of LQA standards and luxury hospitality service expectations is an advantage.

Required skills

• Good facilitation, presentation, communication and coaching skills.
• Strong stakeholder management and the ability to influence colleagues across departments.
• Analytical, organised and detail-oriented, able to drive follow-up actions independently.

What we offer

• 5-day work week.
• Duty meals.
• Heartist F&B discount and/or preferential room rates at worldwide Accor hotels.
• Flexible benefit covering dental, optical and vacation expenses.
• Comprehensive medical and insurance coverage.
• Career development and growth opportunities locally and overseas.