Assistant Manager - Ruby Lounge F&B

About the role

Marina Bay Sands is hiring an Assistant Manager for its Ruby Lounge, a fine-dining restaurant. The role leads a team of supervisors, management advocates, lead captains, captains and service attendants, and is responsible for planning, coordinating and managing staff and services so that operations run efficiently and customer service standards are maintained.

Key responsibilities

• Formulate and implement operating procedures and standards, manage and develop team members, and liaise with the Manager to meet short- and long-term goals.
• Support the Manager's financial, service and other goals, represent the Manager during absences, and work with the service and culinary teams to reduce waste and increase efficiency.
• Review operating results with the team, ensure cashiering complies with accounting standards, and inspect table set-ups and the cleanliness of private pits/salons, atriums and the buffet/gaming environment against hygiene standards.
• Review station allocation and VIP arrivals, follow up on special requests, and make sure Master Wine Lists are available and reviewed quarterly.
• Anticipate busy periods such as festivals, public holidays, tournaments, events and concerts, and prepare procedures for handling heavy crowds.
• Hold pre-shift meetings, monitor guest reactions, respond to guest comments and complaints, and report them in Daily Updates.
• Carry out daily checks on Responsible Alcohol Service (RAS) and activate security for unruly guests.

Required profile

• Certificate or diploma in Restaurant Management or extensive F&B experience.
• At least 3 years' managerial experience in a 5-star hotel or a deluxe restaurant.
• Fluent English; knowledge of additional languages is a plus.
• Knowledge of cuisines, their preparation and service.
• Willingness to work any day and any shift, a professional appearance, and the ability to perform under pressure.