Director, Office of Commercial and Auxiliary Services

About the role

NTU is seeking an experienced and visionary leader to head its Office of Commercial and Auxiliary Services (OCAS). This senior leadership role provides strategic leadership and oversight of policies and operations relating to hospitality, commercial leasing, real estate management and auxiliary services. The Director also works with stakeholders to build a vibrant campus culture involving students and employees.

Key responsibilities

• Provide strategic leadership for hospitality, commercial leasing, real estate and auxiliary services functions.
• Drive the transformation of NTU into a vibrant, welcoming and sustainable environment for students, staff and the wider community.
• Lead initiatives to enhance campus life, including F&B offerings, hospitality services, amenities and community-facing activities.
• Oversee hospitality assets, ensuring quality, service excellence and financial sustainability.
• Oversee auxiliary services such as campus transportation and car park operations, working with outsourced providers.
• Lead planning, development and refurbishment of major campus hospitality and lifestyle assets.
• Develop and manage business strategies to optimise leased assets and maximise revenue from commercial activities.
• Build partnerships with internal and external stakeholders and identify and manage strategic, financial and operational risks.

Required profile

• Bachelor's degree in Business Administration, Hospitality Management or a related discipline; a Master's is an advantage.
• At least 18 years of experience in commercial leasing, hospitality, events management, community engagement or university student life, with a record of delivering strategic initiatives and large-scale projects.
• Proven track record in leading transformation and change management.
• Strong strategic and commercial acumen, with experience in business planning, stakeholder management and change leadership.
• Ability to work in a complex, multi-stakeholder environment, with an inclusive and collaborative leadership style.