Sales Executive - Nanyang Executive Centre (Hospitality)

About the role

The NTU Office of Commercial and Auxiliary Services (OCAS) manages commercial real estate, hospitality including the Nanyang Executive Centre (NEC), and auxiliary services such as car parks and shuttle buses on the NTU main campus and NTU@one-north. The NEC, on the NTU Main Campus, has 150 refurbished guestrooms and refreshed event spaces for high-level conferences, workshops, executive programmes and industry engagements. OCAS is looking for a proactive Sales Executive to sell NEC accommodation, event and function spaces and deliver excellent customer service, reporting to the General Manager.

Key responsibilities

• Promote NEC accommodation and event spaces to the NTU community, suitable clients and individual guests, and implement upselling and cross-selling to maximise revenue per booking.
• Identify and pursue new business through lead generation, networking and market research, and build rapport with existing and prospective clients to secure repeat business.
• Monitor market trends and industry developments, and achieve individual KPIs and revenue targets set in the yearly business plan.
• Upsell hotel services such as AV equipment, catering and upgraded rooms.
• Review the sales strategy with the Sales Manager and General Manager through weekly or bi-weekly sales meetings and account reviews.
• Maintain records of client interactions, proposals and follow-ups, and provide regular sales progress reports and booking updates to management.
• Negotiate rates, terms and contracts, and capture billing information, special requests and guest preferences at booking.
• Keep up to date on room inventory, rates, packages, promotions and special offers.
• Conduct site inspections and familiarisation tours for prospective clients, and propose improvements to sales processes, standards and policy.
• Share group details with Operations, Front Office and Banquet teams, coordinate pricing with the Revenue Manager, and work with Marketing on special offers and packages.

Required profile

• Diploma in Sales & Marketing, Hotel Management or a relevant discipline.
• At least 1 year of experience in the hospitality industry.
• Excellent verbal and written communication skills.
• Proven ability to build and maintain long-term client relationships.
• Professional demeanour, service-oriented and committed to exceeding client expectations.