Duty Manager - Front Office Focus

About the role

The Duty Manager at the ibis Singapore on Bencoolen, a 4-star hotel in Bugis with 534 rooms, provides general management support across the hotel while keeping a primary focus on Front Office activities. The role maintains service standards, oversees staff performance and ensures profitability and guest loyalty in line with Accor's vision and values.

Key responsibilities

• Provide management presence and operational support across all departments, with a focus on Front Office operations.
• Ensure profitability by meeting departmental quantitative and qualitative targets.
• Lead, motivate and support the Front Office team to deliver high-quality guest service.
• Champion and implement Guest Experience initiatives and ensure guests enjoy a seamless stay from arrival to departure.
• Maintain close relationships with guests, anticipate their needs and handle escalated complaints promptly.
• Monitor guest satisfaction through the Voice of the Guest (VOG) program, online reviews, surveys and in-house feedback.
• Demonstrate Accor Vision and Values in daily operations.

Required profile

• Bachelor's degree or diploma in Hospitality Management or equivalent.
• At least 5 years of relevant experience in a similar capacity.
• Previous leadership experience is an advantage.
• Service-oriented personality with a passion for hospitality.

Required skills

• Experience with Opera PMS or similar property management systems.
• Strong interpersonal and problem-solving skills, able to lead by example.