Front Office Supervisor

About the role

Mondrian Singapore Duxton, the first Mondrian hotel in Singapore and part of the Ennismore hospitality group, is looking for a Front Office Supervisor. Working under the general guidance of the Front Office Manager, the supervisor coordinates all front office duties and takes part in the clerical work for arriving, departing and in-house guests, using the hotel's property management system in line with its policies and procedures.

Key responsibilities

• Handle guest queries and requests, and record and follow up on incidents with the Front Office Manager and/or Director of Rooms
• Report potential hazards immediately so they can be fixed
• Keep track of arrivals and departures, current and future availability, and know all hotel features, room types, rates and promotions
• Manage upselling opportunities, email capture and other front office initiatives, and pass sales leads to the Sales Department
• Assist with site inspections, represent the Front Office Manager in meetings and liaise on feedback from internal and external reports
• Keep front and back-of-house areas and equipment clean and well maintained, and report defects
• Monitor pre-registered arrivals, check off no-shows and charge them
• Welcome regular and VIP guests, greet arrivals at the front door and ensure guest privacy and security
• Comply with the hotel's credit policy, financial procedures and confidentiality policy
• Complete special projects and be available for emergency call-outs

Required profile

• Authentic, honest and accountable, with a sense of ownership and dependability
• Fun, energetic and upbeat, yet attentive and detail-oriented
• Original and open to new ideas
• Driven to improve employee and guest satisfaction scores