Operations Leader (Hospitality)

About the role

A client of Aurex Group is expanding its hospitality portfolio and is looking for a hands-on operations leader in Singapore. The first priority is to strengthen operations across existing properties: developing the team, improving consistency and turning service ambitions into everyday habits. You report to senior leadership and have the space to define your own approach to excellence.

Key responsibilities

• Strengthen operations across existing properties, building the team and improving consistency.
• Turn service ambitions into everyday habits.
• Contribute to new openings as the portfolio grows, with possible progression into regional general management.
• Work closely with the front line, such as coaching staff through difficult guest interactions and fixing recurring process issues.

Required profile

• Strong grounding in front office, guest services and rooms operations.
• Coaching style that builds confidence, earns respect and holds people accountable.
• Initiative to bring solutions rather than just flag problems.
• Confidence with SOPs, operational reporting and budgets.
• Ability to introduce structure without unnecessary complexity.
• Boutique and independent hotel experience is as welcome as a major-brand background; current roles such as Operations Manager, Resident Manager, Rooms Division leader or Assistant GM are acceptable.

To learn more about the position, candidates apply through the Apply Now button on the listing.