Outlet Operations & Experience Store Manager (OEM)

About the role

The Summer Açaí, a homegrown F&B lifestyle brand, is looking for an Outlet Operations & Experience Manager (OEM) for a full-time, onsite role in Singapore. This is a hands-on position where you work alongside your team on the ground, lead by example and take ownership of building an outlet where employees thrive, operations run efficiently and customers return. The pay is S$2,800 to S$3,100 per month, with a 5-day week of about 35 hours.

Key responsibilities

• Take part in daily ground operations, including food preparation, customer service, opening and closing, and ensure efficient workflows, food safety and consistent product quality.
• Build a positive, motivated and accountable team culture and inspire employees to show confidence and initiative.
• Deliver warm, engaging customer service and bring brand campaigns, product launches and customer initiatives to life in-store.
• Coach and train ground staff through structured on-the-job training and constructive feedback.
• Maintain cleanliness, inventory management, product consistency and outlet presentation, and replicate successful practices across assigned outlets.
• Handle operational disruptions, manpower challenges and customer complaints calmly and responsibly.

Required profile

• Minimum 3 years of hands-on F&B experience, preferably in a supervisory or managerial capacity.
• Proactive, approachable and confident leader who enjoys working on the ground.
• Strong operational fundamentals and a passion for hospitality.
• Comfortable doing regular frontline duties such as preparing bowls, serving customers and keeping the outlet clean.
• Willing to work rostered shifts, including weekends and public holidays, and physically able to stand all day.