Reservations Executive

About the role

Pullman Singapore Hill Street, a 350-room hotel in Singapore with a rooftop bar, executive lounge, health and fitness centre and pool, is looking for a Reservations Executive. The role handles guest enquiries and bookings across phone, email and online channels, and works closely with the front office, revenue and sales teams.

Key responsibilities

• Handle guest inquiries and reservations via phone, email and online channels
• Process reservations accurately and on time
• Tell guests about hotel facilities, services and promotions
• Upsell and cross-sell to maximise room revenue and occupancy
• Work with front office, revenue and sales teams to keep operations smooth
• Resolve guest complaints quickly and professionally
• Keep accurate records of reservations and guest preferences
• Attend briefings, meetings and trainings, report incidents to management and carry out other reasonable duties

Required profile

• Minimum diploma in hospitality or a related field
• At least 1 year of experience in a similar hospitality role
• Excellent communication and interpersonal skills, strong attention to detail and organisation
• Ability to work in a fast-paced environment
• Speaking other languages and basic knowledge of local languages is an advantage

Required skills

• Proficiency in Microsoft Office
• Knowledge of Opera is advantageous but not compulsory

What we offer

• Centralised location, walking distance from City Hall MRT
• Five-day work week
• Duty meals and uniform provided
• Medical benefits, birthday leave and family care leave
• Discounts on AWSF&B and worldwide hotels