Senior Executive / Assistant Manager – Support & Patient Operations (Health Information Management)

About the role

The Eastern General Hospital (EGH) is preparing to deliver comprehensive inpatient and outpatient services. We are looking for a driven Senior Executive / Assistant Manager to lead the planning and development of Medical Reports and Release of Information (ROI) processes, ensuring accuracy, consistency, and regulatory compliance.

Key responsibilities

• Develop workflows and processes for Medical Reports and ROI.
• Establish a structured framework for medical report and ROI application processes.
• Set guidelines for internal and external requests for medical information.
• Design billing and payment processes to support efficient administration.
• Participate in training future staff and create an efficient rostering framework.
• Support Operational Readiness, Activation and Transition (ORAT) efforts.
• Collaborate across departments to build a seamless healthcare delivery system.

Required profile

• Bachelor's degree in any discipline (preferably healthcare, business, or operations management).
• Minimum 2 years of relevant experience; healthcare operations experience is an advantage.
• Knowledge of design thinking, change management, project management, technology adoption, and process methodologies.
• Excellent communication and interpersonal skills to engage diverse stakeholders.
• Team‑player, highly motivated, action‑oriented with strong planning, analytical, and critical‑thinking abilities.
• Ability to work independently, adapt to change, and manage challenges in a fast‑paced healthcare environment.

Required skills