Spa Receptionist

About the role

The Spa Receptionist gives guests a positive impression from the moment of reservation until departure. The person knows the spa's services and products well, answers emails and calls, helps guests with enquiries and bookings, escorts them to lockers and facilities, checks guests in and out professionally and makes sure everyone leaves satisfied.

Key responsibilities

• Assist with booking, changing and cancelling spa appointments
• Describe treatments, packages, services and facilities in detail
• Give spa tours and escort guests to treatment areas
• Promote spa services and products
• Handle guest complaints with empathy and courtesy, resolving them to ensure satisfaction
• Answer enquiries and requests, and handle correspondence and phone calls
• Perform opening and closing duties and manage the guest register
• Process payments accurately and keep the reception area clean and organised
• Maintain a good waiting environment and high service standards
• Help with other spa-related tasks as needed

Required profile

• Thorough knowledge of the spa industry
• At least 1 year of experience in a luxury spa or similar field
• Excellent interpersonal and communication skills

Required skills

• Basic computer knowledge including Excel, Microsoft Word and Microsoft Office administration
• Internet applications, telephone and Opera