Travel Product Consultant - Corporate Team Building

About the role

A travel consultant is needed to support the sales team on corporate team-building trips to destinations such as Singapore, Batam, Bintan, Desaru, Johor, Thailand and Vietnam. This is a non-sales role: you will design itineraries, keep quotations moving and give clients clear, timely answers, while also travelling with client groups and on familiarisation trips.

Key responsibilities

• Design and build new itineraries for corporate groups, including day trips, 2D1N and 3D2N retreats and multi-activity programmes
• Research and develop new team-building activities, venues, hotels and destinations
• Confirm availability, pricing and logistics with hotels, ground handlers and activity partners, and keep product information up to date
• Prepare and revise quotations and trip proposals, follow up open quotations and share client feedback with the sales team
• Answer client questions by email and WhatsApp on itineraries, inclusions, logistics, ferries, hotels and travel requirements
• Coordinate trip details before departure, including rooming lists, schedules and passenger information
• Travel with client groups as a tour coordinator or company representative, and take part in FAM trips to assess hotels, venues and activities
• Gather photos, videos and feedback during trips for proposals and marketing
• Use AI tools such as Claude and ChatGPT to draft itineraries, proposals and client replies, and suggest ways to improve speed and quality
• Help build reusable templates and workflows for the wider team

Required profile

• Diploma or degree in Tourism, Hospitality, Business Management, Arts and Social Sciences, or equivalent work experience
• At least 2 years of working experience; applicants from other industries are welcome
• Hands-on familiarity with AI tools such as Claude or ChatGPT, or a strong interest in learning them quickly
• Good organisation skills and attention to detail, especially with numbers, dates and group logistics
• Willing and able to travel overseas on short trips, usually day trips or 2D1N
• Friendly, service-minded attitude and calmness when plans change