Account Manager, Japan

About the role

DoiT, a global technology company that helps cloud-driven organisations grow through its cloud management platform, is looking for an Account Manager for its Japan account team. The role is remote, ideally based in Tokyo, with candidates in Thailand, Singapore or Australia considered if they have native or near-native Japanese. It involves nurturing relationships with existing customers, acting as a trusted contact for cloud vendor teams and retaining 100% of DoiT's current customers.

Key responsibilities

• Build a deep understanding of the business, cloud management platform, support and services and how they meet client needs.
• Own the customers you are responsible for, communicate with vendor teams and highlight growth opportunities.
• Manage customer support escalations to resolution and deliver quarterly reviews covering project timelines, projected cloud spend and feedback on support and engagement.
• Negotiate and close long-term commitments with key stakeholders.
• Identify new workload opportunities in the customer's cloud environment and SaaS solutions, and generate new-logo sales to expand the territory.
• Aggregating customer feedback and passing it to engineering teams to help prioritise development.
• Identify cost optimisation opportunities and work with the Cloud Vendor's sales rep on mutual customers.

Required profile

• 2+ years of experience in an Account Management, Customer Success or Customer Engineering role.
• 3+ years of experience at a technology company.
• Strong verbal and written Japanese and English.
• Ability to balance large strategic customers with fast-growing emerging ones.

Required skills

• Strong technical skills to engage productively with technical teams.
• Bonus points: experience with AWS, GCP or other major public clouds, and AWS Cloud Practitioner or Google Cloud Digital Leader certifications.

What we offer

• Unlimited vacation and flexible working options.
• Health insurance, parental leave and employee stock option plan.
• Home office allowance, professional development stipend and peer recognition program.