Account Manager - Merchant Partnerships

About the role

Atome Financial, a fintech operating in five ASEAN markets (Singapore, Malaysia, Indonesia, Philippines and Thailand) with products including Atome BNPL, Atome Card and Kredit Pintar, is hiring an Account Manager. You will own a portfolio of strategic merchant partnerships within your assigned category, acting as the primary point of contact for merchants and helping them grow their business on the Atome platform.

Key responsibilities

• Own and manage a portfolio of merchant partnerships, developing long-term account strategies that drive sustainable GMV growth.
• Build trusted relationships with key merchant stakeholders and advise them on opportunities to grow on the Atome platform.
• Drive merchant performance through data-driven insights, business reviews and tailored recommendations on marketing, promotions, commercial initiatives and product adoption.
• Lead commercial discussions such as annual planning, negotiations, partnership renewals and marketing investments.
• Identify and execute revenue growth opportunities while optimising marketing spend and commercial investments.
• Collaborate with Business Development, Marketing, Product, Operations, Finance, Risk and Customer Service teams.
• Develop category-wide growth strategies and partner with Marketing on campaigns, events, launches and social media activations.
• Monitor portfolio health through KPIs, manage merchant retention and engagement, and feed merchant feedback back to product and operations.

Required profile

• 2+ years of experience in Account Management, Business Development, Client Success, Partnerships or a related commercial role, preferably in fintech, payments, e-commerce, retail or technology.
• Proven track record of growing strategic merchant or client relationships and delivering commercial results.
• Experience leading commercial negotiations and managing complex stakeholder relationships.
• An established network in Singapore's retail, lifestyle, fashion, beauty or consumer industries is an advantage.

Required skills

• Strong commercial acumen and project management skills, able to handle multiple initiatives in a fast-paced environment.
• Excellent communication, presentation and stakeholder management skills.
• Customer-centric, proactive and collaborative, able to work across functions and take ownership of outcomes.