Account Manager, SEA

About the role

FCM transforms clients' travel programmes by combining technology with a people-centric approach. As Account Manager, you will be the strategic driver behind key client relationships, managing complex multinational travel programmes and delivering strategies that drive retention, growth and value. You will work with C-Suite stakeholders, lead programme optimisation and act as a trusted advisor in a fast-paced, highly visible role.

Key responsibilities

• Manage regional travel programme performance and lead complex multinational client programmes to drive retention and growth
• Build strategic partnerships with C-Suite stakeholders, procurement executives and preferred suppliers
• Drive programme success through governance, structure and relationship building
• Identify opportunities for efficiencies, process improvements and innovations
• Ensure programme compliance, capture leakages and provide competitive insights
• Execute and negotiate contractual obligations
• Lead webinars, customer reviews and workshops
• Analyse data, generate reports and turn insights into actionable recommendations

Required profile

• 3+ years in post-sales B2B roles with multinational companies, or 5-8 years in regional account management
• Relationship builder who connects authentically with travel managers to C-Suite executives
• Track record of client success and strong communication skills
• Solution-focused, self-motivated and resilient in changing circumstances
• Team player collaborating across functions and geographies
• TMC experience is a plus

Required skills

• Analytics and data interpretation
• Contract negotiation

What we offer

• Paid annual leave and travel industry perks
• Career advancement locally or globally
• Company events such as Buzz Nights and an annual Global Gathering