Account Manager - Travel Programs (SEA)

About the role

FCM is looking for an Account Manager in Singapore to act as the strategic driver behind its most important client relationships. The role manages complex multinational travel programs, works with C-Suite stakeholders and leads program optimisation initiatives. It suits a client-centric relationship builder with strong commercial acumen who wants a highly visible position in a fast-paced environment.

Key responsibilities

• Manage regional travel program performance and lead complex multinational client programs to drive retention and growth
• Build strategic partnerships with C-Suite stakeholders, procurement executives and preferred suppliers
• Drive program success through governance, structure and relationship building
• Identify opportunities for efficiencies, process improvements and innovations
• Ensure program compliance, capture leakages and provide competitive insights
• Execute and negotiate contractual obligations
• Lead webinars, customer reviews and workshops
• Analyse data, generate reports and turn insights into actionable recommendations

Required profile

• 3+ years in post-sales B2B roles with multinational companies, or 5-8 years in regional account management
• Ability to connect authentically with travel managers through to C-Suite executives
• Track record of client success and excellent communication skills
• Solution-focused, self-motivated and resilient in changing circumstances
• Team player who collaborates across functions and geographies

Required skills

• Strong analytics and data interpretation skills
• TMC experience is a plus but not required

What we offer

• Paid annual leave and travel industry perks
• Career development locally or globally
• Company events such as Buzz Nights and an annual Global Gathering