Application Support Senior Analyst - FX

About the role

Citi's Production Management team runs and maintains the production environment for its franchise-critical applications so that traders can serve clients reliably. As an eFX Application Support Senior Analyst, you will also drive stability and service improvements, deepen your application knowledge and work with Application Technology Development, Infrastructure and Business Product Owner teams. The role offers exposure to advanced regional and global technologies and to the firmwide technology network.

Key responsibilities

• Manage, maintain and support applications and their operating environments, resolving application issues and driving stability, efficiency and effectiveness improvements.
• Perform start-of-day checks, continuous monitoring, regional handovers and same-day risk reconciliations.
• Develop and maintain technical support documentation for team members and wider technology teams.
• Identify ways to maximise the potential of the applications used.
• Partner with application development and production support teams to prioritise bug fixes and support tooling requirements.
• Assess the risk and impact of production issues and escalate to business and technology management in a timely manner.
• Participate in application releases from development, testing and deployment into production.
• Support compliance with laws, rules and regulations, adhere to policy and report control issues transparently.

Required profile

• 5-8 years of experience in an Application Support role; production support experience is essential.
• Bachelor's degree or equivalent experience.
• Ability to engage senior stakeholders and communicate clearly and assertively.
• Practical problem-solving and strategic thinking in a fast-paced environment.

Required skills

• SQL and Linux
• Installing, configuring and supporting business applications
• Problem management tools