Assistant Manager, Assessment Operations and Partnerships

About the role

The Office of Academic Services (OAS) at NTU administers academic policies and delivers academic services from matriculation to graduation. Within OAS, the Examinations team plans, administers and continuously improves the university's assessment ecosystem, ensuring assessments are secure, fair and efficient, and supporting the university's digital assessment capabilities. This Assistant Manager role covers assessment operations, digital assessment adoption, stakeholder partnerships, governance and resource management.

Key responsibilities

• Plan and administer centralised and decentralised assessments in line with university regulations, including scheduling, venue allocation, seating, logistics, invigilator deployment, materials and student cases such as medical certificates and special consideration requests.
• Oversee the operations, readiness and use of digital assessment halls, and partner with schools and faculties to adopt digital assessment practices.
• Build partnerships with stakeholders, and design and deliver engagement, communications and outreach initiatives on digital assessment.
• Support academic integrity initiatives and drive process improvements, automation and digital transformation.
• Manage procurement and vendor coordination, analyse operational data and performance indicators, and support cross-functional projects and administrative governance processes.

Required profile

• Bachelor's degree in Business Administration, Information Systems, Data Analytics, Education or a related field.
• At least 3 years of relevant experience, preferably in academic services within a higher education institution.
• Experience in examination administration, assessment operations, digital assessments, event management, communications, customer experience, service design or large-scale operations.
• Ability to manage multiple stakeholders and complex operations under tight timelines; experience with high-stakes, multi-stakeholder operations is highly advantageous.

Required skills

• Strong analytical, problem-solving and organisational skills, with the ability to interpret data and recommend process improvements.
• Proficiency in Microsoft Office, especially Excel, Word and PowerPoint, and data management tools.
• Meticulous, proactive, adaptable and resilient, with a strong sense of integrity and professionalism.