Assistant Manager, Cabin Crew Learning and Development

About the role

Singapore Airlines is looking for an Assistant Manager within its Cabin Crew division to lead learning and development for cabin crew. The successful candidate will deliver training that builds service and hospitality excellence, manage the Cabin Crew Readiness Programme and support operational needs through up-to-date training.

Key responsibilities

• Deliver quality training for Cabin Crew Readiness Programme (CCRP) trainees and Returning Crew Scheme (RCS) crew to build service and hospitality excellence.
• Conduct wet run assessments to ensure standards are maintained.
• Manage the CCRP so that all content is kept up to date and effective.
• Keep training mock-up facilities up to date, fully operational and compliant with Safe Management Guidelines.
• Deliver new product training to all key stakeholders in a timely way to support operations.
• Handle disciplinary and grooming issues of CCRP trainees and conduct grooming reviews against approved guidelines.
• Develop engaging e-learning, micro-learning, immersive library and multimedia content to support staff development.
• Assist in additional duties and projects when assigned.

Required profile

• University degree in any discipline; training-related qualifications such as ACTA, ACLP or DACE are an advantage.
• Project management skills, including planning and tools such as JIRA.
• Product management skills, including requirements gathering and quality assurance testing.
• Data analysis and data visualisation are advantageous.
• Cabin crew experience is advantageous.
• Good interpersonal and communication skills, analytical mindset, ability to manage projects independently, team player, resourceful, adaptable and detail oriented.

Required skills

• Proficiency in Microsoft Office, with emphasis on Microsoft Excel.
• Knowledge of learning and development methods.
• Familiarity with e-learning platforms and digital tools.