Assistant Manager, Clinical Governance & Quality

About the role

The Institute of Mental Health (IMH) in Singapore, a 2,000-bed psychiatric hospital, is looking for an Assistant Manager to join its Clinical Governance & Quality department. The role supports a broad range of clinical governance, medico-legal and compliance functions and helps maintain the quality and integrity of the department's operations.

Key responsibilities

• Medico-legal support: gather case information, notify insurers and liaise with internal and external stakeholders.
• Committee support: provide secretariat for key committees such as Senior Doctors meetings and the Clinical Process Review Committee.
• Oversee the Medical Officer Posting Exercise (MOPEX), including doctors' orientation and SMC supervision processes.
• Coordinate eLEARN orientation for doctors, including system administration and tracking of completion.
• Maintain clinical governance information and policies on the Intranet, draft and update Work Instructions (WIs), and act as Document Controller for Medical Board policies.
• Support hospital accreditation and audits, including JCI accreditation and MOH hospital licensing.
• Support the administration of the department's Intranet, Teams and SharePoint folders, with access controls and regular review of documents.
• Perform other duties assigned by the Assistant Chairman of the Medical Board (Clinical Quality & Value) and the Assistant Director of CGQ.

Required profile

• Minimum Diploma or GCE 'A' Levels with at least 8 years of related experience, preferably in healthcare.
• Prior exposure to clinical governance, medical affairs, licensing/audit and hospital accreditation (e.g. JCI) is highly desirable.
• Some years of experience handling medico-legal matters in a hospital or institution setting preferred.

Required skills

• Proficiency in Microsoft Office.
• Good command of written and spoken English.
• Effective communication at all levels, strong analytical, problem-solving and decision-making abilities.
• Ability to work independently and coordinate with diverse stakeholders.