Associate Executive, Microbiology Laboratory

About the role

Tan Tock Seng Hospital (TTSH), an anchor hospital of NHG Health, is recruiting an Associate Executive to support its Microbiology laboratory within the Department of Laboratory Medicine (DLM) and the National Centre for Infectious Diseases (NCID). The role provides operational and administrative support to laboratory professionals, covering specimen processing, data management, customer enquiries, quality assurance and billing administration.

Key responsibilities

• Sort and verify laboratory specimens and accompanying request forms, and perform order entry and specimen labelling in the Laboratory Information System (LIS)
• Handle unsuitable specimens and document communications, and monitor outstanding requests and follow-ups
• Enter and certify results, prepare, file, retrieve and maintain laboratory records, generate reports and support disease notification
• Help prepare and dispatch laboratory reports and provide administrative support such as memos, correspondence and work instructions
• Answer calls on test requests, specimen requirements, turnaround times, reports and billing, and escalate complex issues to laboratory professionals
• Support compliance with regulatory, licensing and accreditation requirements, assist with inspections and audits, and help resolve billing discrepancies

Required profile

• Diploma or equivalent; clerical or administrative experience in healthcare or a laboratory setting preferred
• Good interpersonal, organisational, coordination and communication skills
• Strong attention to detail and ability to manage several tasks accurately
• Able to work independently in a fast-paced laboratory environment, wearing personal protective equipment when handling specimens
• Willingness to work a 5.25-day roster including Saturdays, Sundays and public holidays, with staggered hours up to 10am to 7pm

Required skills

• Proficiency in computer applications and data entry
• Use of the Laboratory Information System (LIS)