Assistant Manager – Front Office

About the role

The Assistant Manager, Front Office supports the Front Office team in delivering seamless guest experiences at Fairmont Singapore and Swissôtel The Stamford. You will act as a visible leader, ensuring service standards are met while coaching staff and handling guest interactions throughout their stay.

Key responsibilities

• Assist guests with check‑in, check‑out and cashiering duties, issuing room keys according to hotel standards.
• Manage service delivery using resources, tools, data and established standards.
• Maintain the hotel’s image by providing a management presence and coaching employees.
• Handle guest inquiries, feedback, mail, messages and phone calls, offering directions and suggestions.
• Upsell room categories and rates to maximize revenue.
• Ensure privacy of guest information and comply with all hotel policies.
• Welcome VIP guests and coordinate special requests.
• Participate in daily briefings, departmental meetings and special projects as assigned.

Required profile

• Minimum GCE “A” Level or equivalent.
• At least 2 years of front office experience in a hotel environment.
• Fluent in reading, writing and speaking English.
• Basic supervisory skills with ability to train and develop team members.
• Strong teamwork orientation and professional attitude.

Required skills

• Proficiency with the Opera property management system.
• Good knowledge of Windows operating system.
• Experience using Internet Explorer and Microsoft Word.

What we offer

• Career development programmes and clear progression pathways.
• Dynamic, multicultural work environment in the heart of Singapore.
• Opportunities to work with award‑winning dining and spa facilities.