Assistant Manager / Manager, Mandai Crematorium Section

About the role

The National Environment Agency (NEA) is looking for an operationally strong and service-oriented leader to join the Mandai Operations Department (MAOD), which oversees the operations and maintenance of NEA's memorial facilities. The role supports the day-to-day running of the Mandai Crematorium and helps maintain high standards of public health, operational reliability and customer service, with cremation services carried out sensitively, safely and in line with established procedures.

Key responsibilities

• Supervise and deploy operations officers, ensuring adherence to standard operating procedures and giving on-the-job guidance.
• Lead and manage a team of officers and outsourced contractors to ensure smooth service ceremonies, cremation processes and collection of cremated remains.
• Plan and coordinate maintenance, overhaul and repair of cremators and auxiliary equipment so equipment stays operational and service capacity is maintained.
• Manage contracts, including operational and maintenance requirements, work orders, verification of completed works and payment follow-up.
• Handle public feedback, appeals and enquiries promptly and sensitively, investigate issues, engage stakeholders and prepare reports or recommendations where required.
• Support operations across Mandai Crematorium, Columbarium, Yishun Columbarium and Kranji State Cemetery, including rostered weekend and public holiday duties.

Required profile

• At least 3 years of experience in engineering, operations management, service management or a related field.
• Strong leadership, organisational and administrative skills, with the ability to supervise, coach and motivate staff.
• Meticulous and alert, able to pay close attention to operational details in a sensitive service environment.
• Good communication and writing skills, able to handle difficult situations tactfully and patiently.
• Mature, independent and resourceful, willing to work in an after-death care environment.
• Able and willing to work beyond regular hours, such as rostered weekends, public holidays, festivals and emergencies.

Required skills

• Proficiency in Microsoft Office applications.
• Ability to multi-task effectively.