Assistant Manager / Senior Executive, Student Affairs

About the role

Nanyang Technological University, Singapore (NTU Singapore) invites applications for an Assistant Manager / Senior Executive position in Student Affairs within its College of Computing and Data Science (CCDS). The role covers academic support, special educational needs (SEN) support, student competition and conference support, student discipline, continuous improvement and coverage of other student care duties.

Key responsibilities

• Run academic support programmes, review their effectiveness and report on them each semester; manage teaching support through the online Academic Mentoring Scheme and monitor its budget
• Process Honours Awards with Central Offices and propose improvements to teaching support initiatives
• Work with Central Offices to support the wellbeing of SEN students, discuss their learning needs, arrange academic accommodation and act as pastoral point of contact
• Assess and manage budgets for student competitions and conferences, and review standard operating procedures (SOPs)
• Facilitate Preliminary Inquiries and Committee of Inquiry cases, and work with Central Offices and government authorities on sanctioned students
• Update SOPs for student discipline and Honours Awards, and propose improvements to the academic experience
• Cover other student care duties such as supporting CCDS events, pastoral care, engagement events and responding to critical student cases

Required profile

• Degree in Youth Work, Counselling or a related field
• At least 3 years of relevant experience, preferably in an educational institution; experience with youths or SEN preferred
• Basic counselling skills are an added advantage

Required skills

• Proficiency in MS Office
• Strong interpersonal and communication skills, with the ability to build rapport with staff and students
• Meticulous, with strong organisational, analytical and problem-solving skills
• Ability to maintain confidentiality and discretion on student records