Assistant Manager / Senior Manager (Records Management)

About the role

JTC's Centre for Information Management (CIM) is seeking an Assistant Manager or Senior Manager for Records Management. The team aims to give colleagues timely access to relevant information, build a rich base of knowledge assets and protect JTC's interests through good records and information governance.

Key responsibilities

• Manage operational processes, track issues and help estimate resource needs and schedules
• Plan, manage and deliver projects on time within budget, resources and scope, managing internal and external stakeholders
• Prepare clear, impactful presentations with well-structured narratives and accessible visuals
• Carry out user requirements analysis, conceptual modelling and usability testing, and develop design briefs, service concepts and specifications
• Produce user requirements specifications, personas, storyboards, scenarios, flowcharts, prototypes and design specifications
• Lead cross-divisional information management solution development and ICT investment deployments, and engage senior management and business users in co-creating solutions
• Refine the design of information and service architecture, user interactions and CIM's operational frameworks
• Manage JTC's physical and digital record holdings and information systems in line with legislation and government guidelines
• Oversee physical records digitisation, supervise and train the digitisation team, and ensure quality standards are met
• Develop and administer policies such as the File Classification Plan, Organisational Taxonomy and Records Retention Schedules, and advise staff on records, information and knowledge management

Required profile

• Practical work experience and training in Information and/or Records Management, particularly in the lifecycle management of digital records, preferred
• Strong project and people management skills, able to act as both project leader and individual contributor
• Competence in defining, planning and delivering information and knowledge management solutions
• Ability to interpret user needs and analyse data
• Strong command of English and ability to present information clearly and persuasively
• Meticulous, multi-tasking and able to meet tight deadlines

In-depth knowledge of a service design discipline (Service Design, Business Design, Information Design, Interaction Design) is a bonus.