Associate Director / Director, Lab Operations

About the role

IQVIA is looking for an Associate Director or Director of Lab Operations responsible for managing laboratory staff across a large department or several related departments. The role assists with the administration of laboratory testing in line with applicable clinical laboratory regulations, contributes to departmental strategy and drives operational objectives for laboratory operations.

Key responsibilities

• Lead and manage the daily activities of assigned laboratory work groups, and plan, prioritize, assign and oversee workload and projects.
• Partner with leadership on performance standards and operational objectives, and recruit, develop, coach and manage laboratory staff.
• Set goals, objectives and metrics, and identify ways to improve efficiency, quality and financial performance.
• Take part in budget planning for consumables, instrumentation and resources.
• Act as escalation point for operational, quality, safety and supply chain issues, and ensure compliance with regulations, quality and safety standards.
• Work with Quality Assurance and EHS teams on compliance improvements, drive CAPA closure, quality metrics, root cause investigations and continuous improvement.
• Support laboratory policies, procedures and quality systems, and the rollout of new tests, equipment, technologies and processes.
• Foster teamwork, knowledge sharing and employee engagement.

Required profile

• Bachelor's degree or equivalent combination of education and experience.
• Minimum 5+ years of relevant laboratory operations experience, including more than 5 years in a regulated environment and at least 5 years of line management experience.
• Experience establishing a new laboratory facility, including equipment and assay technology transfer and qualification.
• Holds applicable certifications and licenses as required by local regulations.

Required skills

• Knowledge of GCLP/GxP requirements for vaccine and/or specialty laboratory clinical testing and assay lifecycle management.
• Working knowledge of quality assurance and quality control principles, and of occupational safety and health rules.
• Strong technical understanding of operations, methods, study setup and cross-functional dependencies.
• Good written and verbal communication, presentation and stakeholder influence skills, and effective supervision and coaching.