Business Operations Analyst – Changi Airport

About the role

We are seeking a highly motivated and detail‑oriented Business Operations Analyst to join our Operations team at Changi Airport. In this role you will ensure smooth operation of offline channels, manage partner relationships, and support senior management with business insights.

Key responsibilities

• Negotiate operational expenses with external vendors and ensure contractual compliance.
• Analyse data to support decision‑making, identify trends and propose solutions.
• Create reports and presentations for senior management and executive audiences.
• Assist with market research, sales reporting and performance tracking for the Operations Excellence team.
• Support new store openings, product launches, events and manage brand ambassador coordination.
• Maintain positive relationships with external vendors, agencies and internal stakeholders.
• Oversee operational permit clearance, airport passes and ensure timely invoice and payment processing.
• Identify process inefficiencies and recommend improvements for cost and operational efficiency.

Required profile

• Motivated, detail‑oriented professional with strong analytical mindset.
• Ability to work collaboratively with internal and external partners.
• Experience in vendor management, process optimisation and data‑driven decision making.

Required skills

What we offer

• Opportunity to work on high‑impact projects within a leading airport environment.
• Collaborative team culture with exposure to senior leadership.