Business Systems Specialist / Analyst – Digital Solutions

About the role

The National Institute of Education (NIE) is seeking a Business Systems Specialist/Analyst to join its Digital Solutions department. This contract position (until 31 Mar 2028) will support project‑management initiatives for the research domain, acting as the primary liaison between users and the IT team.

Key responsibilities

• Advocate for the user community, ensuring stakeholder concerns are heard and addressed.
• Communicate project road‑maps and progress of strategic initiatives across the institute.
• Manage change communications for enterprise‑level updates, system upgrades, and technology refreshes.
• Develop real‑time dashboards to provide visibility on project health and support metrics.
• Collaborate with the Development Team to align project plans with stakeholder feedback.
• Classify support requests, define and monitor SLAs, and protect project timelines.
• Drive AI‑based, data‑driven, and automation innovations across institutional applications.
• Lead data‑integrity initiatives, identifying and correcting discrepancies.

Required profile

• IT professional with proven experience in managing projects within an educational or research setting.
• Strong stakeholder‑management and communication abilities.
• Ability to work collaboratively in a team‑oriented environment.
• Detail‑oriented with a focus on data accuracy and system reliability.

Required skills

• Project management
• Stakeholder engagement
• Data integrity assurance
• Familiarity with AI, data analytics, and automation concepts

What we offer

• Opportunity to influence the future of education technology.
• Exposure to cutting‑edge AI and automation projects.
• Professional development within a leading national institute.