Client Relationship Manager - Insurer & Broker Partnerships

About the role

MHC is looking for a Client Relationship Manager to own its relationships with insurers and brokers, the partners that bring corporate clients and rely on MHC, as their Third Party Administrator (TPA), to deliver the employee benefits experience they promised. You will sit in the Client Relationship team, managing a portfolio of insurer and broker partners and the corporate schemes under them, keeping partners confident in the service and turning strong delivery into renewals, referrals and new schemes.

Key responsibilities

• Manage a portfolio of insurer and broker partners and the corporate client schemes placed through them, acting as the main point of contact for service, claims and scheme administration matters.
• Build relationships at working and management level, represent MHC in client, insurer or broker meetings, and run regular partner reviews (weekly, monthly, quarterly) with agendas, minutes and action tracking.
• Prepare and present SLA reports on claims turnaround, contact centre performance and panel utilisation, track actions to closure and flag service risks early.
• Produce monthly and ad-hoc reports for insurers, brokers and their corporate clients, and work with Claims, Contact Centre, Provider Network, Finance and IT to resolve issues and own escalations end to end.
• Drive retention and on-time renewals with renewal packages backed by utilisation data, and identify upsell, cross-sell and referral opportunities.
• Support new business with pre-sales meetings, quotations, service agreements and onboarding of new schemes.
• Prepare partner documentation such as quotations, service agreements and SLAs, coordinate audit and due diligence responses, keep records accurate, and follow up on outstanding receivables.

Required profile

• Direct experience working with insurers and/or brokers on group medical or employee benefits schemes.
• Confidence presenting service data and handling difficult conversations with senior partner stakeholders.
• Strong written and spoken English, including clear meeting minutes and partner reports.
• Nice to have: experience at a TPA, insurer or broker in an account management or client service role; an existing network among Singapore insurers and brokers; exposure to pre-sales, tenders or onboarding new corporate schemes; insurance qualifications (e.g. BCP, PGI, HI).

Required skills

• Advanced Excel (pivot tables, lookups)
• Solid PowerPoint skills
• Ability to manage several partners and deadlines at once across cross-functional teams