Client Services Officer – Insurance Claims

About the role

A market-leading provider of international health, life and corporate insurance is recruiting a Client Services Officer based in Singapore through Timeo-Performance. The role covers claims administration, coordination with international providers and service of expatriate clients.

Key responsibilities

• Evaluate and administer customer claims.
• Liaise with insurance companies, clients and service providers by telephone and email.
• Coordinate the direct billing process with international providers.
• Handle a portfolio of clients who are expatriates stationed worldwide.
• Regulate health care costs for policyholders and third parties.
• Process e-claims and handle invoicing.

Required profile

• Previous experience in the insurance or medical sector is an asset; experience in an international environment is also valued.
• Customer service experience is a strong advantage.
• Positive mindset with a passion for delivering quality customer service.
• Resourceful, proactive, results-driven, detail-oriented and a good team player.
• Good communication and interpersonal skills.
• Fluent in English and Mandarin, as the role involves Mandarin-speaking clients and counterparts.