Client Success Manager - Taiwan Market

About the role

Gartner's Client Success team follows a Client for Life philosophy, ensuring every client receives value beyond their investment. This Client Success Manager role covers the Taiwan market and is based in Singapore. The associate helps clients understand their business priorities, breaks down challenges and supports them in making the right decisions, while onboarding clients, proving the value of Gartner services and stimulating engagement of products used by large client teams.

Key responsibilities

• Build, develop and manage relationships with clients from senior C-level executives to more junior roles across business functions, ensuring successful use of their Gartner subscription and driving satisfaction, retention and growth.
• Introduce Gartner services and capabilities to new clients and communicate value to decision makers.
• Run client calls, understand client priorities and recommend a programme of action that drives high value and return on investment.
• Collaborate with internal Gartner partners to overcome obstacles and maximise the value delivered to clients.
• Review the client book of business regularly, looking at performance and key engagement metrics.
• Renew assigned accounts.

Required profile

• 5+ years of relevant professional experience.
• Native proficiency in Mandarin to manage clients in Taiwan, with high proficiency in English.
• Proven track record of success driven by a passion for delighting clients.
• Bachelor's degree preferred.

Required skills

• Strong communication, problem-solving, collaboration and prioritisation skills.
• Critical thinking and influencing skills.

The role is listed as hybrid (#LI-Hybrid).