Client Value Manager (Account Management)

About the role

Corporate Travel Management (CTM) is a global provider of corporate, events, leisure, loyalty and wholesale travel solutions, headquartered in Australia with its Asia head office in Hong Kong. It is looking for a Client Value Manager who acts as the primary point of contact and trusted advisor for assigned corporate clients.

Key responsibilities

• Build and maintain strong, long-term client relationships to ensure satisfaction and retention.
• Partner with clients to understand their business goals and turn them into actionable travel program strategies.
• Use data, reporting and insights to guide client decisions.
• Lead and support strategic travel initiatives focused on cost optimization, compliance and traveller experience.
• Pursue growth opportunities through upselling and cross-selling of products, services and solutions.
• Work with cross-functional teams to deliver consistent, high-quality service.
• Manage service escalations and resolve issues promptly.
• Take part in ad-hoc projects as assigned by the reporting manager.

Required profile

• At least five years of experience in account management or client servicing, including at least two years in travel or a related industry.
• Proven experience in client and account relationship management.
• Candidates with less experience may be considered for an Executive role.

Required skills

• Sound knowledge of business travel management principles; familiarity with travel industry technologies and systems is preferred.
• Excellent interpersonal, communication and presentation skills, and strong negotiation and influencing skills.
• Strong organisation and time management, able to handle multiple tasks and perform under pressure.
• Proficiency in written and spoken English; additional languages are an advantage.