Cluster Learning & Development Manager

About the role

Hilton is hiring a Cluster Learning & Development Manager for Conrad Singapore Marina Bay and Conrad Singapore Orchard. The role develops and implements team member training and development programmes, manages training budgets and spreads the Conrad Luxury Service Culture across both hotels.

Key responsibilities

• Develop and run the annual Cluster Learning & Development strategy, aligned with business goals, Conrad Brand Standards and Hilton's global learning framework, and evaluate learning initiatives.
• Champion the Conrad Luxury Service Culture, run brand immersion programmes and coach department heads, managers and supervisors.
• Lead leadership development, succession planning and coaching, and support talent reviews.
• Drive onboarding, mandatory Hilton and hotel training, learning pathways, individual development plans and mentorship of high-potential staff.
• Build a Train-the-Trainer programme, appoint departmental trainers and SMEs, run TTT certification and monitor trainer effectiveness.
• Lead annual and quarterly learning planning, create learning calendars and schedules, and track ROI.
• Manage the annual L&D budget, monitor training expenditure and track completion rates of mandatory, brand, safety and compliance training.
• Partner with HR and business leaders on talent management, organizational change and employee engagement.
• Manage internship, management trainee and industry attachment programmes, and represent the hotels in employer branding.

Required profile

• Degree or diploma in Human Resources, Learning & Development, Hospitality Management, Organizational Development, Psychology, Business Administration or a related field.
• Minimum 5 years of progressive L&D experience in luxury hospitality, hotels or service industries, including a management-level L&D role; cluster or multi-property experience preferred.
• Experience in leadership development, organizational development, talent management and facilitation.

Required skills

• Adult learning principles and instructional design.
• Train-the-Trainer programme design and management.
• Proficiency in Microsoft Office, Learning Management Systems and digital learning platforms.
• Analytical ability to measure learning effectiveness and business impact.

What we offer

• Travel perks through the Go Hilton programme, with up to 110 nights at discounted rates.
• Health plans covering checkups, dental cleanings and new glasses.