Content Quality & Evaluation Team Lead (Eco & Social Creation)

About the role

The Content Quality & Evaluation Team Lead will head a group of specialists responsible for building Golden Sets that define ground truth for platform policies, AI model evaluation and global enforcement. You will translate high‑risk safety cases into clear SOPs, drive continuous feedback loops across operations, algorithm and product teams, and improve both human review quality and AI interception accuracy.

Key responsibilities

• Lead the team to produce high‑quality datasets for model training and evaluation, curating long‑tail, high‑risk and complex edge cases to establish accurate Ground Truth for policies, AI models and global enforcement teams.
• Oversee deep‑dive analyses on high‑risk and contentious safety cases, identifying misapplication patterns and risk trends, and converting macro policies into logical SOPs and operational guidelines.
• Manage quality performance across multiple workflows, driving continuous improvement to meet efficiency and quality targets.
• Coordinate with Operations, Algorithm, Product and global teams to surface system vulnerabilities using Golden Set metrics, enabling bidirectional enhancements in human review and AI interception.
• Systematise universal QA methodologies, establish robust daily QA mechanisms and track core data metrics to boost accuracy and operational efficiency.
• Proactively identify quality risks, assess their impact on workflows and resolve issues agilely to ensure stable delivery.
• Develop team capability through personnel development, resource allocation and operational management.

Required profile

• Bachelor’s degree or higher with at least 2 years of team‑management experience.
• Deep understanding of content safety policies and guidelines, with strong content analysis, data analysis and summarisation abilities.
• Excellent English communication, logical thinking and the ability to quickly grasp business needs and prioritize tasks.
• Strong leadership and operational management skills, familiarity with content quality‑control tools and management systems, and capability to motivate teams and handle unexpected situations.
• Experience managing cross‑market teams or leading project implementation in a fast‑paced, multicultural environment is preferred.