Customer Affairs Associate

Singapore Airlines · Singapour

New

Mid 🇬🇧 English

Job description

About the role

Singapore Airlines is looking for a Customer Affairs Associate to join its Customer Affairs Department within the Customer Services & Operations Division. The role plays an important part in managing and building relationships with SIA customers.

Key responsibilities

Attend to customer feedback promptly and take action to restore customer confidence.
Work closely with various business units to establish the cause of customer concerns and address servicing gaps.
Take part in projects and initiatives aimed at raising customer service standards, as assigned.

Required profile

Diploma in any discipline.
Preferably 3 to 5 years' experience in customer service roles or in the airline industry.
Emotional maturity and a passion for customer service.
Excellent interpersonal and communication skills.
A flair for and enjoyment of writing.

Candidates are asked to apply through the company's recruitment process; only shortlisted candidates will be contacted.

Questions fréquentes

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Published 10 hours ago

Expires 1 month from now

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Singapore Airlines

Singapour

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