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Customer Affairs Manager

Singapore Airlines Ltd · Singapore

New
Contract Mid 🇬🇧 English

Job description

About the role

Singapore Airlines is looking for a Customer Affairs Manager to join its Customer Affairs Department within the Customer Services & Operations Division. The role focuses on managing and building relationships with SIA customers and improving the customer service experience.

Key responsibilities

  • Manage and build relationships with SIA customers.
  • Attend to customer feedback promptly and take action to restore customer confidence.
  • Work closely with business units to find the cause of customer concerns and address servicing gaps.
  • Take part in projects and initiatives aimed at raising customer service standards, as assigned.

Required profile

  • University degree.
  • Emotional maturity and a passion for customer service, with excellent interpersonal and communication skills.
  • A flair for and enjoyment of writing.
  • 3 to 5 years of experience in customer service or in the airline industry is an advantage.

This is a 4-year contract position. Only shortlisted candidates will be notified.

Questions fréquentes

Le salaire n'est pas communiqué publiquement par le recruteur. Vous pouvez postuler et négocier directement avec Singapore Airlines Ltd.
Cliquez sur "Postuler maintenant" en haut de la page. Vous pouvez importer votre CV en 1 clic — Jobiglo extrait automatiquement vos informations et postule pour vous.
Le contrat proposé est un Contract basé à Singapore.
Source : ats:successfactors

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Published 20 hours ago

Expires 1 month from now

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Singapore Airlines Ltd

Singapore

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