Customer Engineer (iTeam) - Field Service Engineer

About the role

Applied Materials, a global leader in materials science and engineering solutions for semiconductors and advanced displays, is hiring a Customer Engineer (also called Field Service Engineer) in Singapore. The engineer acts as the direct liaison with customers, helping them install, maintain and upgrade equipment, using digital analytics for troubleshooting and applying basic diagnostic techniques.

Key responsibilities

• Collaborate with Senior Field Service Engineers on installing, maintaining and upgrading customer equipment.
• Use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and fix technical issues, with guidance from seniors.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic and gas systems (training provided).
• Coordinate and communicate directly with customers to ensure smooth operations and good service.
• Fulfill additional duties as assigned.

Required profile

• Bachelor's degree in an engineering discipline.
• More than 2 years of experience in customer support, field service or a related engineering or technical field.
• Able to travel up to 75% of the time to support overseas customers.
• Able to meet on-site requirements, including safety, environmental and customer protocols.
• Physical demands: extensive walking, standing, working in tight spaces, lifting up to 35 lbs, and working in a clean room with PPE such as coveralls, hoods, boots, safety glasses, gloves, respirators, aprons and face shields.

Required skills

• Reading and interpreting electrical and mechanical schematics.
• Experience diagnosing and resolving basic technical challenges.
• Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum or thermodynamics.
• Familiarity with hand tools and digital multimeters.
• Effective written and verbal communication.
• Basic knowledge of Microsoft Excel, Word and PowerPoint.