Customer Engineer - NCG

About the role

Applied Materials, a global leader in materials science and engineering solutions for semiconductors and advanced displays, is hiring a Customer Engineer (Field Service Engineer) in Singapore. The engineer acts as the direct liaison with customers, helping them install, maintain and upgrade equipment, using digital analytics for troubleshooting and applying basic diagnostic techniques.

Key responsibilities

• Collaborate with Senior Field Service Engineers on installing, maintaining and upgrading customer equipment.
• Use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and fix technical issues, with guidance from seniors.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic and gas systems (training provided).
• Coordinate and communicate directly with customers to ensure smooth operations and good service.
• Fulfill additional duties as assigned.

Required profile

• Associate degree, military technical training, field service experience or trade certification.
• Basic mechanical aptitude and willingness to learn electrical and mechanical schematics.
• Experience diagnosing and resolving basic technical challenges.
• Effective written and verbal communication.
• Preferred: 1-2 years of customer/field service experience, a degree in electronics or engineering technologies, and knowledge of pneumatics, hydraulics, electronics, vacuum or thermodynamics.

Required skills

• Basic knowledge of Microsoft Excel, Word and PowerPoint.
• Preferred: familiarity with hand tools and digital multimeters.
• Ability to walk, stand for long periods, work in tight spaces, lift up to 35 lbs, work at height and in a noisy environment; use of PPE in a clean room.