Customer Service Assistant

About the role

The Customer Service Assistant works at airport check‑in counters, ensuring that passenger details match travel documents and providing assistance throughout the boarding process. The role supports 24/7 flight schedules, handling a variety of customer interactions while maintaining safety and security standards.

Key responsibilities

• Deliver high‑quality customer service at check‑in counters and gates.
• Verify passenger identities, travel documents, passports and visas.
• Assist passengers with special needs and act as a service ambassador.
• Resolve issues related to irregular flight operations and automated check‑in systems.
• Process and handle customer documentation and baggage, requiring physical strength.
• Uphold and report safety and security standards in the workplace.

Required profile

• Minimum GCE ‘N’ Level 5 or equivalent.
• Previous customer service experience preferred.
• Strong communication skills and ability to handle complaints professionally.
• Physical ability to lift baggage and stand for extended periods.

Required skills