Customer Service Assistant Officer
Allgreen Properties Limited · Singapour
Description du poste
About the role
Pasir Ris Mall is seeking a Customer Service Assistant Officer to manage the service counter, uphold high service standards, and act as a brand ambassador for shoppers and tenants.
Key responsibilities
- Manage and handle all customer service‑related matters at the Customer Service Counter.
- Maintain a high level of customer service standards.
- Handle enquiries and feedback from shoppers and tenants.
- Promote the Great Rewards loyalty program and related activities.
- Support marketing communications in voucher sales, mall redemptions, loyalty program initiatives, and other marketing projects as required.
- Perform administrative duties and ad‑hoc tasks as assigned.
Required profile
- Minimum GCE N Level qualification.
- At least 1 year of experience in a relevant customer service role.
- Fluent in English with strong communication and interpersonal skills.
- Customer‑oriented, able to work in a fast‑paced environment and passionate about service excellence.
- Willing to work rotating shifts, including weekends and public holidays.
Required skills
- Proficiency in Microsoft Word.
- Proficiency in Microsoft Excel.
- Experience using a content management system (CMS) is advantageous.
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Allgreen Properties Limited
Singapour
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