Customer Service Specialist - Global

About the role

Bacardi is looking for a Customer Service Specialist to join its customer service team. The role delivers excellent service, supports the full order-to-cash cycle and helps ensure customer satisfaction, process compliance and efficient cross-functional coordination. Applications are handled directly by Bacardi; agency applications are not accepted.

Key responsibilities

• Build and maintain positive customer relationships and act as the main point of contact for customer queries.
• Process orders and handle billing on time and accurately, keeping the order-to-cash process in line with service level agreements.
• Coordinate order execution from placement until delivery and keep internal and external customers informed.
• Take part in credit control with finance so that credit checks are done and orders are released on time.
• Manage customer claims, record them correctly and follow them up to drive continuous improvement.
• Coordinate the annual price list revision with finance and key account managers, and keep customer and product master data accurate in the Bacardi system.
• Ensure compliance with department processes and procedures.

Required profile

• Bachelor's degree.
• Minimum 3 years of customer service experience, preferably in an FMCG environment.
• Fluent English and in-depth understanding of the order-to-cash process and international trade principles.
• Ability to work independently, in a matrix organisation and in a fast-changing environment, and to manage stakeholder expectations.

Required skills

• Good knowledge of MS Office and SAP.
• Administration skills and close attention to detail.

What we offer

• Pay-for-performance compensation package.
• Holiday and paid time off, plus additional days such as a volunteer day.
• Retirement/pension plan.
• Medical, critical illness and life insurance, and employee assistance programmes.
• Inclusive, family-friendly leave policies.