Deputy Director, Digital Services

About the role

NHG is looking for a Deputy Director, Digital Services. The role leads the strategic planning, governance, development and optimisation of Population Health digital platforms, products and AI-enabled services, driving digital transformation that improves resident engagement, operational efficiency and health outcomes. It acts as the bridge between business, clinical, operational and technology stakeholders, covering the full digital portfolio from product strategy and funding to cybersecurity compliance, data governance and AI adoption.

Key responsibilities

• Define and execute the Population Health digital strategy, roadmap and investment priorities, and lead digital transformation across Population Health, Community Care and Primary Care.
• Own and govern the Digital Services portfolio, including prioritisation, funding, benefits realisation and product lifecycle oversight.
• Lead AI strategy and governance, scaling use cases in resident engagement, contact centres and operations, and drive Generative AI, chatbots, voicebots and digital assistants.
• Govern major platforms such as the Population Health CRM, HealthBot and VoiceBot, WhatsApp Business, Partners Portal, HealthHub+ and analytics platforms, ensuring scalability, security and interoperability.
• Partner with senior leaders, represent NHG in national workgroups and build relationships with vendors and technology providers.
• Ensure compliance with IT governance, cybersecurity, data protection and audit requirements, and manage demand, budgeting and business continuity.
• Manage annual operating and project budgets, develop business cases and deliver measurable ROI.
• Lead and develop a team of managers, product owners and digital specialists, including succession planning and talent development.

Required profile

• Degree in Information Systems, Computer Science, Engineering, Healthcare Informatics, Business or a related discipline; postgraduate qualification preferred but not required.
• 10-15 years in digital transformation, healthcare technology, product management or enterprise programme leadership.
• Proven experience delivering enterprise-scale digital programmes, managing multimillion-dollar programmes and leading complex stakeholder ecosystems.
• Experience with CRM, resident engagement platforms, AI technologies and healthcare systems preferred.

Required skills

• Strategic thinking, change leadership and stakeholder management.
• Product management, AI and generative AI, digital transformation and enterprise architecture awareness.
• Data and analytics, cybersecurity and governance, financial management, vendor management and benefits realisation.
• Good to have: Agile, Scrum, SAFe, PMP, PRINCE2, TOGAF, AWS or Microsoft Azure certifications, and experience leading AI, cloud, CRM or digital engagement platforms in large healthcare or public sector organisations.