Deputy/Assistant Director, Consumer Issues Division - Complaints (Contract)

About the role

This is a 1-year contract position with the Monetary Authority of Singapore (MAS) in its Consumer Issues Division, focused on complaints handling. You will engage consumers about their complaints or feedback on financial institutions and practices in the financial industry.

Key responsibilities

• Engage consumers on their complaints or feedback about financial institutions and practices
• Identify key issues raised by consumers and work with supervisory departments to craft clear, empathetic replies
• Liaise with financial institutions so they review and reply to consumer feedback and submit timely updates to MAS
• Help with financial education initiatives for MoneySense, including supporting events such as webinars and seminars for the public

Required profile

• Excellent interpersonal, written and verbal communication skills
• Good analytical skills and understanding of consumer engagement and financial behaviour
• Good knowledge of, or keen interest in, financial products and services
• Keen interest in public service; self-motivated, resourceful and able to work independently
• Able to manage multiple priorities and respond to change in a fast-paced environment