Director, Global People Services & Solutions - Asia

About the role

The Director, Global People Services & Solutions - Asia leads the Asia Services & Solutions Hub and is accountable for consistent, compliant and high-quality people services across the region. The role translates global GPSS strategy into regionally relevant operating models, strengthens service performance and customer experience, and accelerates the responsible adoption of data, AI and automation. It operates across diverse markets, regulatory environments, cultures and levels of service maturity.

Key responsibilities

• Own and execute the Asia service strategy, setting a regional roadmap, operating model and investment agenda, and design scalable service delivery and solution-development models.
• Set regional priorities, governance and decision rights, and influence global product, process and service roadmaps.
• Establish a management system for service performance, quality, productivity, responsiveness, customer satisfaction and value realization, with strong governance, controls and escalation mechanisms.
• Optimize the regional service catalogue, processes, capacity and organizational structure, and resolve material service, compliance and capacity risks.
• Build and lead a diverse, high-performing regional organization, develop capabilities in service management, solution design, data, digital transformation, risk and customer experience, and strengthen succession pipelines.
• Simplify processes before scaling digital tools, self-service, AI and automation, and partner with AI, productivity, technology, data and global product teams.
• Use analytics and operational intelligence to anticipate demand, identify risks and track benefits, and lead regional change and adoption strategies.
• Act as a trusted advisor to regional business and People leaders, build listening and feedback mechanisms, and secure stakeholder alignment and sponsorship.

Required profile

• At least 10 years of experience in people services, HR operations, shared services or service delivery, including significant senior leadership in a complex regional or multinational environment.
• Demonstrated success designing, governing and improving regional service delivery or shared-services operating models.
• Proven ability to lead diverse, multicultural teams and influence senior stakeholders in a fast-paced, matrixed environment.
• Strong understanding of labor, regulatory, data and cultural considerations across Asian markets.

Preferred qualifications

• Experience leading AI, automation, self-service, analytics or digital service transformation with measurable outcomes.
• Experience with service management platforms, product-oriented delivery and data-driven performance management.
• Experience leading services across multiple Asian regulatory environments and organizational maturities.