Director, Local Shops

About the role

As Director, Local Shops, you will lead the end-to-end business of the Local Shops vertical across foodpanda, foodora and yemeksepeti, spanning Asia, Europe and Turkey. Local Shops is a partner-powered quick commerce business bringing regional retailers' assortments to customers in minutes. You will set the strategy, own the commercial agenda with retail partners and be accountable for the operational quality that turns a partnership into a great customer experience, while leading a regional team and working closely with country teams.

Key responsibilities

• Own the vertical strategy and roadmap, including the KPI framework and portfolio of initiatives
• Be accountable for growth and unit economics, steering performance through business reviews and disciplined resource prioritisation
• Build senior relationships with regional strategic retail partners on joint business plans, commercial terms, assortment, pricing and monetisation
• Guide country commercial teams on sales agenda, account management, category management and monetisation
• Own operational excellence: partner store execution, handover to riders, delivery performance and customer experience metrics
• Build playbooks, tooling requirements and best practices, and lead a regional team spanning commercial and operations
• Work with product, data, logistics, marketing and finance, and report regularly to senior management

Required profile

• 10+ years of professional experience, including 3-5 years leading a business unit, vertical or P&L in a senior role
• Leadership across commercial and operational teams, including managing managers and key accounts
• Experience in B2B account management or joint business planning with large retailers or marketplaces
• Proven track record of operational performance in retail, e-commerce, logistics or on-demand environments
• Fluent English; willingness to travel across the region

Nice to have

• Background in retail operations, supply chain or last-mile logistics
• Exposure to management consulting, strategic project management or business development
• Familiarity with CRM tools such as Salesforce and data analytics platforms