Director of Product Design - Developer Platform

About the role

Airwallex, the AI-native financial operating system used by more than 675,000 businesses, is seeking a visionary, hands-on Director of Product Design to lead the design of its developer platform. You will own the design strategy and execution for the end-to-end developer experience, covering APIs, SDKs, developer tools, documentation, ecosystem integrations and whitelabel customer management tools. You will partner with product and engineering leaders and a team of product designers focused on world-class developer experiences.

Key responsibilities

• Define a clear, opinionated design strategy for how customers understand and use cash, high-yield and credit accounts and inter-account transfers as their organisation grows.
• Partner with product managers to frame problems, prioritise opportunities and embed design early in product strategy.
• Establish moving money into, within and out of Airwallex as a user experience foundation for other product areas such as spend management and subscription billing.
• Lead end-to-end experience design: oversee research, object modelling, interaction design, research and testing, and UI design.
• Raise the quality bar for UX and UI in complex, data-rich screens (tables, charts, reconciliation views, approvals) across desktop, mobile web and native mobile apps.
• Drive a rigorous discovery and validation practice using research, experimentation and product analytics.
• Shape the rituals, feedback practices and shared standards that connect designers across regions and domains, and collaborate with the design system team.
• Lead and grow a design team of senior and staff designers across the London and Singapore studios, and build productive design-product-engineering partnerships.

Required profile

• 12+ years in product / UX design with significant time on complex, system-heavy products (B2B SaaS, developer platforms, fintech or payments).
• 4+ years leading designers, including managing senior designers or design managers.
• Experience with developer platforms, APIs, SDKs and technical tooling in fintech, payments or financial infrastructure, ideally with embedded finance.
• Deep strengths in interaction design, information architecture and UX for complex workflows and data-heavy products.
• Proven leadership and influence, able to debate trade-offs with senior product and engineering leaders.
• Familiarity with user research and quantitative analysis to inform decisions and measure impact.
• Excellent communication skills, able to explain complex financial and technical concepts clearly.

Nice to have: background working with API products and developer-facing experiences; degree in Design, HCI, Computer Science or a related field. The company works in a hybrid model, with teams collaborating in office and remotely across regions.