Director, Operations

About the role

The College of Humanities, Arts and Social Sciences at NTU is looking for an experienced Director, Operations to lead and transform its administrative and operational functions. This senior leadership position oversees academic, postgraduate, research, communications and external relations, driving operational excellence and supporting the Dean’s long‑term priorities.

Key responsibilities

• Lead and inspire a high‑performing team of senior administrators across schools and centres.
• Translate college strategy into action by implementing cross‑college initiatives and streamlining operations.
• Drive organisational change and operational innovation to create efficient, standardised, scalable systems.
• Build strong partnerships with schools, centres and university leadership to support interdisciplinary teaching and research.
• Advise the Dean and senior leadership on governance, risk, compliance and institutional effectiveness.
• Oversee budgets, grants, procurement and operational resources, identifying opportunities for enhancement.
• Ensure compliance with university policies and external regulations, mitigating risks and maintaining internal controls.
• Deliver measurable outcomes aligned with operational, financial and strategic objectives.

Required profile

• Significant experience in senior operational leadership within a university or similar institution.
• Proven ability to lead large, matrixed teams.
• Strong track record of driving strategic initiatives and organisational change.

Required skills