Director, Patient Services, Operations Division

About the role

SingHealth is seeking a Director, Patient Services (Service Operations) to provide strategic and operational leadership across the Patient Services Division, which has nearly 600 staff. Reporting to the Chief Operating Officer, the role drives patient journey transformation through service innovation, process redesign, workforce optimisation and operational excellence, while being accountable for the division's performance, culture and direction.

Key responsibilities

• Lead strategic planning and operational management of the division, aligned with corporate objectives and targets set with the COO
• Work with Heads of Department to develop, implement and monitor divisional plans and initiatives
• Approve policies, procedures and quality plans, and establish KPIs to drive operational excellence
• Lead process redesign and improvement initiatives to streamline workflows, use technology and reduce costs
• Transform care pathways across inpatient, outpatient, emergency and ancillary services, and coordinate the rollout of new and redeveloped patient care areas
• Use workforce analytics for manpower forecasting and planning, and partner with HR and talent teams on succession planning
• Manage the division's annual budget and set up monitoring and reporting of operational and financial performance
• Build partnerships with healthcare, community and cross-sector stakeholders and represent the hospital on institutional and cluster-level committees

Required profile

• Bachelor's degree in Health Sciences or an MBA/Health Management (added advantage)
• At least 15 years of relevant experience in administration or project management, including at least 5 years in a complex healthcare setting
• Ability to lead large, multidisciplinary teams and build a collaborative, high-performing culture
• High emotional intelligence and proven ability to influence and build trust with staff, clinical leaders, patients and stakeholders
• Strong change management, communication and interpersonal skills, and a collaborative, inclusive leadership style

Required skills

• Project leadership, financial and analytical skills
• Ability to turn high-level strategy into actionable operational plans and projects
• Familiarity with technology adoption and process engineering in service operations

Only shortlisted candidates will be notified.